Refund Policy

Please review our refund and exchange policy thoroughly before finalizing your purchase on our website or mobile app.
All items purchased during promotional periods with discounted prices or labeled as “SALE” are considered FINAL. As such, REFUNDS or EXCHANGES will NOT be processed for these items.

If you have any issues regarding your order, please contact our Customer Service Team at eleganzza@eleganzza.ae within 24 hours of receiving your package (starting from the delivery date recorded by the tracking system). Our team will investigate the matter, and in exceptional cases, we may consider offering a refund or exchange. However, if approved, refunds will not be issued in cash or returned to the original payment method. Instead, refunds will be provided after deducting shipping fees, applicable taxes, and any processing charges incurred during the transaction. For further clarification, feel free to reach out to our Customer Service team, and we’ll do our best to assist you.

Please note that once an order is confirmed, it cannot be modified or canceled. We strongly encourage you to review your order details carefully before completing your purchase.

By making a purchase with Eleganzza AE Portal through our website or mobile application, you agree to comply with this NO REFUND or EXCHANGE policy.