Shipping Policy

UAE Shipping We offer shipping across the UAE. For any questions or concerns, please contact our Customer Service team. It is the customer’s responsibility to provide accurate shipping details. Additional fees may be charged for orders with incomplete or incorrect addresses.

Tracking information will be sent automatically to the email address provided during checkout. If you do not receive this information within 2-3 business days, please check your spam or junk folder.

Final Sale Policy All sales are final and cannot be refunded or exchanged. Shipping fees are non-refundable. Once an order has been placed, it cannot be changed or canceled. Our goal is to process and ship orders promptly, which limits our ability to make adjustments after confirmation. Please ensure your order is accurate before completing your purchase. Shipping Methods and Costs The shipping method and cost are determined based on the destination and delivery location within the UAE.

For certain cases, taxes and duties are not included in the total amount at checkout. These fees must be paid separately to the courier upon delivery. The total duties and taxes depend on the full value of your order and UAE regulations. An estimated percentage of these fees will be displayed at checkout before completing your purchase.

In other cases, duties and taxes are calculated and added to your order total at checkout.

Any additional customs clearance charges are the responsibility of the customer. We recommend contacting your local customs office for further details on potential charges.

Order Processing and Delivery Please allow 2-3 business days for your order to be prepared for shipping.

We will keep you updated on the delivery timeline through the tracking link provided. Please note that estimated delivery times are for reference only, as unexpected delays may occur. If any issues arise during delivery, either we or the courier will notify you.

For customs clearance, we may require standard documentation. We will never request sensitive personal information unless explicitly required by UAE customs regulations, in which case we will inform you directly.

By placing an order with Eleganzza AE Portal, you agree to the terms and conditions outlined in this shipping policy.